Operational Excellence

I love working with organizations who have big goals, but over the past decade, I’ve learned that we rarely rise to the level of our goals… it’s more common that we fall to the level of our systems. That’s why operational excellence is a key focus for every team I work with. 

Once we have established an effective and coherent strategy, execution is our single biggest limiting factor. I work with teams to adopt a data-driven, experimental mindset that enables us to accelerate learnings and execute without ego.

The framework is simple… Success requires elevating our culture, mindset, expectation level, and brand. We will do this by deploying the right strategy, measuring its effectiveness, systematizing the campaigns that work, and consistently raising the quality bar for our work. 

It’s not magic. It’s a process, and it only requires 4 key assets: A scoreboard, a strategy, a system, and a swipe file. We develop those assets in that order. Each asset informs the development of the next asset downstream…

  • Your scoreboard informs your strategy

  • Your strategy informs your system

  • Your system informs your swipe file

Once you have all 4 assets developed and implemented, you will have a marketing machine that’s predictably driving revenue and demonstrating continual improvement across all channels. This is the foundation of improving operational efficiency on your team and the bedrock of the performance-based culture you need to drive results.